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Waitress Fired for Refusing to Serve Transphobic Customers

Brittany Spencer stood up for her beliefs. Now she's unemployed.
Jacob Ogles
October 18 2019 4:28 AM EST
October 18 2019 10:36 AM EST
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Brittany Spencer stood up for her beliefs. Now she's unemployed.
A waitress lost her job in Wisconsin after refusing to serve transphobic customers.
Brittany Spencer, a server at Fat Joe's Bar & Grill in Fond du Lac, Wis., said she was serving a couple when they started disparaging another customer at the bar, she told WTMJ TV in Milwaukee.
"They were asking me if I thought it was disgusting and wrong and why we would let someone like that into the establishment," Spencer said.
"I answered, no, I do not agree with that, and walked away."
Both the couple and the trans woman at the bar are regulars, the restaurant said. But Spencer had a problem serving a table where people were spewing hate. Her manager, though, said she needed to get over it.
"She essentially told me to suck it up or go home," Spencer said. "To which I said, 'OK, I will leave.'"
Tad Wallender, an owner of Fat Joe's, stood by the decision and said the restaurant was committed to serving all who come in the door. He would have sent a server home if they refused to serve transgender customers as well.
"If you want to walk in our front door and you want to have our food or drinks, watch TV, watch live music we provide," he said, "we're going to serve you as best we can and make you happy to your standards."
But he also said restaurant management did not intend to fire Spencer, just send her home for the night. Things escalated when she complained about the situation on social media. As Fat Joe's managers saw bad Facebook reviews show up on the company page, that's when they fired Spencer.
But Spencer stands by her decision to encourage social media users to make their opinion known.
"If you feel this was wrong, leave a review on their business's Facebook page," Spencer said. "I was in awe by how many people were disgusted by this behavior and left comments to the point they deleted their Facebook page to keep the reviews from spreading."
She has now filed a complaint with the Equal Employment Opportunity Commission.